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TERMS AND CONDITIONS OF SERVICE

AND OTHER POLICIES

https://www.magnoliamaidsteam.com/terms-and-conditions-of-service

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Supplies

We bring our own cleaning agents and small tools because (1) we have tested our products to make sure they provide quality results, (2) our employees are trained in their proper use, and (3) to free you from having to keep track of what we need before your first scheduled cleaning day. If you would like us to use your cleaning products we ask that you call the office for approval. Due to OSHA regulations we are required to have Safety Data Sheets for all chemicals our technicians use and also is the reason why we require each client to have their own toilet brushes (one per toilet), sponges (scrubbers), brooms, mops, vacuums, and rags , etc., thus to eliminate cross contamination by using the same equipment between clients. Note: Only on Empty/Vacant Homes requesting post construction, move out/in services, company will be provided with all the necessary equipment and supplies. ​

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Ladders

Our Cleaning Technicians come with a 2-step ladder.  We are unable to use client ladders or climb higher than two steps. Higher items will be dusted with an extension duster to the best of our ability. We can't reach up to two-stories with our extension duster so we be unable to get those higher ceiling fans, ceilings, lights, etc. Please advise our office in advance if your home will require the extension.

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Blinds
We offer slat by slat blind cleaning all though we require blinds must be at least 2”, we do not service mini blinds. Blinds cleaning is an “add on” to your one time cleaning or basic ongoing services.

 

Blind Cleaning is not offered for vacant homes/offices.

 

Blinds may need to be vacuumed before they are wiped; this will require additional time.  Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely.  We cannot be held liable for blinds/shutters that have dry rot, sun damage and/or are not installed properly.

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Moving Furniture

We will move “light” furniture but we do not move refrigerators, stoves, washers, dryers, or any heavy furniture, etc. We will try to reach all visible places either by hand or with an extension duster.

 

​Pets 

Your pets are members of your family and we respect that. However, if your pet is afraid of vacuums, territorial or overly friendly and will not allow us to do our work, we suggest that they be placed in areas that we are not working in. Our technicians are not trained to clean pet excrement, this includes cleaning of litter boxes and dog kennels.

 

​Fire Arms

For our protection and yours, if you have firearms, we ask that all they be stored and locked away prior to our cleaning your home. We will not clean any rooms in which a firearm is visibly present. Please do not leave firearms under pillows or mattresses as they pose a danger when we are changing linens on beds.

 

​Insects/Infestation

Insect infestation can be a problem and may prevent us from cleaning your home. If an infestation of ants, termites, roaches, fleas, bed bugs, etc. is encountered, we will not clean until the problem has been rectified. Please do not expect us to clean up dead insects that you’ve sprayed (i.e. ants, etc.). We will leave you a note or call you regarding the problem.

 

​Mold, Hard Water Stains

We are a cleaning company that assures you with a proper cleaning and sanitation of your bathrooms. All though we are not a restoration or mold removal company.

 

​Distractions

It is important for us to have access to every area of your home that we will be cleaning. In doing so, we need to work freely and without distractions. Excessive talking (beyond cleaning instructions) prevents us from being 100% focused.

Every effort is made to work safely and cautiously and we cannot assume liability for injury to others. We kindly ask that you, your children and pets remain out of the rooms that we are cleaning in order to prevent safety hazards (contact with cleaning products, tripping over buckets, caddies, vacuum cords, etc.). We also consider distractions as loud music, TV, etc. 

 

​Alarm System

If your home has a security system, please inform us how you want to handle it. Security and safety of your home is a major concern at Magnolia Maids and General Services, and our staff is sensitive to security and access procedures. Our policy is to lock the door while we are serving your home or office and to not allow access to unknown persons. Please do not rely on us to let in workmen during the time we are in your home unless approved by the office.

Please note that it is not necessary for you to have to disarm your alarm systems the day of our service. If you contact your alarm company they can assist you in programming a code that is unique to our company. It is common for clients with alarms to give us our own code. Our staff members are trained on how to disarm and re-arm alarms.

 

​Safety

We observe all safety precautions and law regulations stated by OSHA. The safety of our employees is extremely important. To decrease the risk of injury to employees we are unable to move heavy objects, flip mattresses, etc. We are unable to clean up vomit, blood, urine or human excrement. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.

 

​Key Control Policy

Most of our clients provide us with keys to their home. Rest assured we take the utmost care in protecting both your key and your home. Keys are number coded and have no names or street addresses attached to them. All keys are immediately returned upon cessation of service.

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If you decide not to issue a key to Magnolia Maids personnel, and no one will be home during the service, you may choose to leave a door unlocked or place a spare key in a secured place for the technicians to gain access to your home.

 

In this case, you release Magnolia Maids and its employees of any liability that may arise from damages or theft to your home as we cannot guarantee that we are the only ones who will have access to your home that day. If you decide to terminate with our services and need your key back make sure to drive by our office at your convenience to pick it up. 

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​Injuries in Your Home

As of 2019 our staff members are full time employees and not “independent contractors.” All employees are covered by our Workers’ Compensation Insurance. This covers the employee’s injuries and protects you.

 

​Deposit and Payments

For first time clients we require a minimum of 50% of cleaning service price as your deposit to keep your appointment in place. We accept payments though PayPal and/or cash. Payment is due 24 hours prior your service. If you decide to pay the full amount due with the credit card on file, a 2% transaction fee is applied per transaction.

 

We require a credit card be kept on file.

 

Your credit card is charged for the remaining balance on the day of service unless you pay cash before the staff leaves your home or you have already submitted your full payment. If you pay by credit card and payment is not authorized, we will charge 10% daily on top of your invoice.

 

In the unfortunate event that we are unable to collect on past due payments, checks get blocked, etc; the account will be forwarded to our collection agency, your property be served with lean hold and you be sent to small claims court to solve the problem with the proper authorities.

 

​Fees

Hourly fees are billed by labor hour, e.g., one staff member for one hour = one labor hour or two staff members for one hour = two labored hours.

We reserve the right to adjust our rates and policies at any time.

Tips are always appreciated but not required. We prefer you handle your tips in cash to the cleaners directly and or leave it on top of your kitchen counters in a marked envelope “MAIDS TIP”. Same day services have an extra $20 assessment fee. If we offer you a flat rate based on what you have described over the phone and we go over the average time, we will charge a full hour at the rate of $50 per staff member. 

 

​Scheduling

When we schedule your appointment we reserve a day and time for you and you alone. Our staff depends on your job being there in order for them to make their salary. Cancellations cost them dearly. Just like you, they expect a consistent, steady income and if not received, they start looking for other employment. 

 

​First Time/One Time Service Cancellation Fee

We require cancellations to be communicated to us 48 hrs (2 full working days) in advance to avoid charges.  We have held your spot and turned down business so as not to interrupt your service. 

Cancellations communicated less than 48 hrs (2 full working days) prior to appointment will be charged $35 per scheduled staff.  Cancellations communicated less than 48 hours (2 full working days) will be charged the full price for your scheduled service. There are no refunds. 

 

​Automatic Payment/Renewals for VIPs

You agree to be charged at the time of subscription based on the type of plan you have selected. Your subscription will be renewed automatically and billed to your credit card/PayPal account at the beginning of each subscription period until you cancel the service. You may cancel at any time by following the procedure described in our Cancellation Policy below. The monthly subscription plans are renewed automatically on 30-day intervals, and the annual subscriptions plans are renewed automatically on 365-day intervals.

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​Cancellation Policy for VIPs
All memberships and subscriptions provided by Magnolia Maids will automatically renew. Cancellation request must be submitted by email to magnoliamaidsteam@gmail.com at least 72 hours before the renewal date. Cancellation notice sent to magnoliamaidsteam@gmail.com will terminate future use of the service and automatic renewals will end. Cancellations communicated less than 72 hrs (3 full working days) prior to appointment will be charged $35 per scheduled staff.  Cancellations communicated less than 72 hours will be charged the full price for your scheduled service. There are no refunds. 

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​Skipped or Missed Cleaning VIP Visits 

Our charges are based on the type of visit you schedule. Weekly rates are for weekly cleanings. Biweekly rates are for biweekly cleanings. If you skip an ongoing cleaning, you will be charged the rate for the next frequency of service if it takes additional time to complete your cleaning. If we have offered you to split your initial cleaning (as part of your maintenance cleaning plan) in two sessions both sessions must be completed during the same week to facilitate the process of the thorough cleaning. 

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​Lock Out/Turned Away Fee

If we arrive on our scheduled service day and are turned away at the door or cannot get in, we will charge full price for your scheduled service.

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​Notify the Office
All cancellations must be made by phoning the office (WE PREFER TEXT MESSAGING AS IS A PROOF) or by emailing us to magnoliamaidsteam@gmail.com. If you reach the voicemail kindly leave a short message. If you are picking up your key at our location (14600 Magnolia Blvd. Sherman Oaks Ca 91403) after cancellation of all services make sure to communicate with the office about when we planning in visiting us as we mainly run our business from our home office but many times we are also on the field working at a clients home/office.

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​Solicitation of Staff
By using our services, you agree not to solicit of hire any staff member introduced to you by Magnolia Maids and General Services for any of our related services. If you are found quilt of solicitation of our staff, be advised that our referral fee is $4,500.00 per individual and such fee be automatically charged to your credit card on file.

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​Breaks and Lunch Time

All our team members are entitled to take breaks and Lunch time off while they are working over 4 hours at single session. If your home requires more than 4 hours at a time they will take 15 minutes break at the end of each 2 hour sessions and 30 minute lunch break after a consecutive 4 working hours.  You be entitled to pay only the time worked and except off time taken by our staff members.  For more information about this California Law please visit the following website. https://www.dir.ca.gov/dlse/faq_mealperiods.htm

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Damages
Accidents do happen. If we are responsible for damages to your home or items in your home, we will leave a note for you the day of the service. We make every attempt to repair, replace or pay for any items that we have damaged.

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We will not assume liability responsibility for any preexisting damages, scratches, dings in windows, paint, furniture, floors, walls, etc. or items not secured in a proper manner (e.g. heavy pictures hanging from thumb tacks, not anchored properly to walls). Items of monetary or sentimental value should be put away on the day of cleaning and/or cleaned by homeowner.
All surfaces (e.g. marble, granite, hardwood surfaces, etc.) are assumed to be sealed and ready to be cleaned without causing harm/damage when common cleaning agents are used.

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​Release of Liability
Should you decide you would like us to clean items of monetary or sentimental value (>$100) e.g., items within curio cabinets, etc., the following will apply: Client hereby releases Magnolia Maids Cleaners from all liability arising out of cleaning these item(s). Client understands that he/she is completely responsible for repairing or replacing any damaged item(s) even if Magnolia Maids Cleaners may have caused the need for repair or replacement.

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​Wear and Tear
The longer we live in our homes, the more wear and tear builds up in it. Baseboards, bottom of showers and tubs, mold/mildew, excessive water spots and soap scum on glass shower doors, worn flooring, grout, window tracks, light bulbs, ceiling fans, AC vents, etc. are all areas where wear and tear will impact results. These areas may take more than one cleaning to improve in appearance or may not come clean at all.

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​Satisfaction Guaranty

We offer to ALL our clients a 200% Satisfaction guarantee of services. Clients must provide our team members with enough time to complete their job on your standards.

 

Cleaners are trained with the skills to provide with the best service.

 

Dependent on the service requested, team members would perform based on a list of tasks to complete per service. You must contact us same day that you receive the service to reschedule for a re-do accommodated in the next 48 hours with the same or another available crew. Call us at (818) 571-4854 (if you cannot reach us, kindly leave a voice message or send us a text, we will reach you back soon). 

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​Disclaimer

By using this website and the services of Magnolia Maids you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.

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You accept that, as a limited liability entity, Magnolia Maids has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Magnolia Maids officers or employees in respect of any losses you suffer in connection with the website and services.

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Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Magnolia Maids officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Magnolia Maids.

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​Blog Disclaimer

This Blog/Website is made available for educational purposes only as well to give you general information and general understanding of the cleaning services and industry. 

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​​Add On Tasks

“ADD ON Tasks” are deep clean services that can be add onto your regular basic ongoing service and are not intended to be sold as individual or separate services. Any "add on" service paid as individual service will be forfeited without reimbursement of payment. There are no refunds.

 

​COVID-19

We recognize that the COVID-19 crisis is challenging all of us, as fears continue to grow over our health and economic impacts. With your services payments due for the month in place we ask that if you are not currently facing a COVID-19 related hardship, please continue to pay your services as usual. In addition to your well-being, we’re also concerned over the long-impact of this public health crisis. As a small business, we have several financial obligations to meet, including payroll for our team that supports your community daily, mortgage payments, utilities, insurance and taxes.

If you have suffered a job loss or other substantial loss of income due to the COVID-19 pandemic and are unable to pay your services, we encourage you to notify us as soon as possible to discuss potential alternative payment arrangements. Please be aware that if you do not contact us to let us know that you have been affected by COVID-19, we will not know that you may need assistance.

 

If you do not want us to continue providing regular maintenance cleanings, we are now offering few other options where you can take advantage of your payments. Such options are:

A.  Deep-sanitizing Covid19 services for those interested in disinfecting constant manipulation areas of your homes or offices 

B.  Pick up and front door drop off laundry services

C.  Interior car UV-disinfecting cleaning service

 

If after revising your choices you finally decide to cancel your services all together please notify our offices as soon as possible so we move forward in canceling your invoices in place for the month in place. Note that we are unable to continue providing services with the price on your actual contact, for any future services you must go online to purchase your services accordingly to the size of your home/office and add on any extra services as you may need. 

 

If you decide to cancel all your services but would like to reestablish your relationship with our company after the crisis ends. We be feeling blessed to have you back all though; we may require you to purchase an additional service prior to serve your home/office on ongoing basis.

These services are

A. COVID-19 “ACTIVE” deep-clean contingency cleaning service

B. COVID-19 non-active deep-contingency cleaning service   

 

If you have questions or need assistance with these cleanings, please contact us via email at magnoliamaidsteam@gmail.com or at (818) 571-4854

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Holidays and Closings
Our business is closed and there will be no services scheduled on the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

We do not work on Saturdays. We do not work on days when the rain showers emergency level exceeds #3 

​By special request; we may be able to accommodate your home/office or any other concierge services during the above mentioned Holidays or Sundays. In such case the price per service would be adjusted to a holiday rate. (Double time).

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​Arrival Time/Hours
Our hours of operation are from 8:30 a.m. to 6:00 p.m. We will strive to meet your requested arrival time but we cannot guarantee it. Our staff arrive at first place by 9:00 and the last service is schedule by 2:00 p.m. Unfortunately we are unable to guarantee an exact arrival time.  We understand life is difficult and stressful, by providing us with the flexibility of arrival between 2 hour window from scheduled time, will reduce everyone's from the stress and anxiety of LA hectic life.

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​If you want to wait for us, please be home/office during the operation times which are from 8:30 a.m. to 6:00 p.m. to let our team member(s) into your place. If no one is at the property upon arrival or we are turned away for any reason a cancellation fee will be charged (see Cancellation Policy.)

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​Copyright Disclaimer

All Pictures, information and text on the Magnolia Maids website, social media and any informational materials are property of Magnolia Maids and subject to copyrights. 

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Magnolia Maids reserves the right to use any photograph/video taken at any event sponsored or service offered by Magnolia Maids, without the expressed written permission of those included within the photograph/video. Magnolia Maids may use the photograph/video in publications or other media material produced, used or contracted by Magnolia Maids including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc.

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To ensure the privacy of individuals and children, images will not be identified focusing personal pictures, personal mail, addresses, names or personal identifying information. 

A person using the services or any person attending any event sponsored by Magnolia Maids who does not wish to have their image recorded for distribution should make their wishes known to the photographer, and/or the event organizers, and/or contact Magnolia Maids at 14600 Magnolia Blvd. Sherman Oaks Ca, 91403 in writing of his/her intentions and include a photograph. 

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By participating in any Magnolia Maids event or usage of services by failing to notify MM, in writing, your desire to not have your photograph used by MM, you are agreeing to release, defend, hold harmless and indemnify MM from any and all claims involving the use of your picture or likeness.

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Any person, business or organization not affiliated with MM may not use, copy, alter or modify MM photographs, graphics, videography or other, similar reproductions or recordings without the advance written permission of an authorized designee from MM.

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